Billing

Refund Policy

Effective and last updated: September 14, 2026

This Policy applies to Founding Member, Pro and Desk payments. It does not reduce refund or cancellation rights that cannot be waived under applicable consumer law.

1. Free plan

The Free plan has no purchase price and therefore no payment refund.

2. Paid access activation

Founding Member, Pro or Desk access is activated only after EventCap verifies the required on-chain payment and settlement conditions. Because digital functionality is supplied promptly after successful verification, payments are generally non-refundable after activation except where required by law.

3. Founding and monthly access

Founding Member is a one-time lifetime core-intelligence purchase subject to its 1,000-member availability limit. Standard Pro and Desk purchases grant 30-day access periods. Renewal is manual through Solana Pay; EventCap does not auto-debit wallets, so there is no automatic recurring wallet charge to cancel.

4. Eligible review cases

EventCap will review duplicate payments, verified overpayments, payments accepted when activation failed because of an EventCap error, or other cases required by law. Market losses, dissatisfaction with third-party data, sending the wrong token/network/address, wallet compromise, or a change of mind after activation are generally not refundable.

5. Request process

Email billing@eventcap.xyz with the account email, transaction signature, wallet address, amount, date, selected tier, and explanation. Do not send private keys or seed phrases. Requests should be submitted promptly after the issue is discovered.

6. Method and timing

Approved refunds are normally returned to the verified originating wallet or another verified destination when legally and technically appropriate. Network fees, exchange fees, and asset-value changes may not be recoverable. Review and processing times vary with blockchain confirmation, fraud checks, and legal requirements.